Privacy Policy

Home / Privacy Policy

Mountain Trading House Inc. (“Mountain Trading House,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit our website, contact us, purchase our products or services, request a quotation, or otherwise interact with Mountain Trading House.

Mountain Trading House is based in Alberta, Canada. Depending on the circumstances and where information is collected or processed, our privacy practices may be subject to applicable Canadian privacy legislation, including Alberta's Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

1. Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Contact Information

This may include:

Name
Business name
Email address
Telephone number
Mailing or business address
Other contact information you voluntarily provide

Business Information

When you request or purchase a POS solution, we may collect information necessary to provide our services, such as:

Business type
Business location
POS requirements
Product and service preferences
Installation requirements
Hardware requirements
Software requirements
Account information
Service and support history

Transaction Information

When you purchase products or services, we may collect information relating to:

Products purchased
Services purchased
Order information
Invoices
Payment status
Billing information

Payment-card information may be processed directly by third-party payment processors. We generally do not need to retain complete payment-card information when payment processing is handled by those providers.

Website and Technical Information

When you visit our website, certain technical information may automatically be collected, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of visits
Website usage information
Cookies and similar technologies

2. How We Use Personal Information

We may collect and use personal information for reasonable purposes, including:

Providing and delivering products and services;
Processing orders;
Preparing quotations;
Installing and configuring POS systems;
Providing technical support;
Communicating with customers;
Managing customer accounts;
Processing payments through applicable providers;
Responding to inquiries;
Providing requested information;
Maintaining business records;
Improving our products, services, and website;
Detecting and preventing fraud, misuse, and security incidents;
Complying with legal and regulatory requirements; and
Other purposes that are identified at or before the time information is collected or otherwise permitted by applicable law.

We will not use personal information for unrelated purposes without appropriate consent or other legal authority where required.

3. Consent

Where required by applicable law, we will obtain meaningful consent before collecting, using, or disclosing personal information.

Depending on the circumstances, consent may be express or implied where permitted by law.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain products or services.

4. Limiting Collection

We aim to collect only personal information that is reasonably necessary for the purposes identified in this Privacy Policy or otherwise permitted by law.

We do not intentionally collect personal information that is unnecessary for providing our products and services.

5. Disclosure of Personal Information

We may disclose personal information to third parties when reasonably necessary to provide our products or services or for other purposes permitted by applicable law.

These parties may include:

Payment processors;
POS software providers;
Hardware manufacturers;
Software and technology providers;
Hosting and cloud-service providers;
Shipping and logistics companies;
Installation and technical service providers;
Professional advisors;
IT and security service providers;
Customer relationship management and communication platforms;
Government authorities or regulators where legally required; and
Other service providers acting on our behalf.

We require service providers that handle personal information on our behalf to use appropriate safeguards and to handle information only for authorized purposes.

Canadian privacy guidance recognizes that businesses may outsource processing, but organizations remain responsible for taking reasonable steps to protect personal information handled by third-party processors.

6. International and Cross-Border Processing

Some of our service providers or technology providers may store or process information outside Alberta or Canada.

When personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law enforcement, or government authorities in that jurisdiction.

Where applicable, we take reasonable measures to ensure that personal information remains appropriately protected when processed by third parties.

Cross-border personal-information flows may also trigger the application of PIPEDA even where an organization operates in a province with substantially similar privacy legislation.

7. Cookies and Similar Technologies

Our website may use cookies, analytics tools, pixels, tags, and similar technologies.

These technologies may be used to:

Operate and secure our website;
Remember preferences;
Understand website usage;
Measure website performance;
Improve our services;
Analyze website traffic; and
Support marketing activities where applicable.

You can generally control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Marketing Communications

If you provide your contact information, we may contact you regarding products, services, promotions, updates, quotations, or other business-related communications where permitted by applicable law.

You may unsubscribe from promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

You may continue to receive transactional or service-related communications where necessary.

9. Safeguarding Personal Information

We use reasonable physical, technical, and organizational safeguards appropriate to the sensitivity of the information we hold.

Depending on the circumstances, safeguards may include:

Access controls;
Password protection;
Encryption;
Secure systems;
Employee and contractor access restrictions;
Security monitoring;
Secure disposal procedures; and
Other appropriate security measures.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, resolve disputes, enforce agreements, or comply with legal and regulatory obligations.

When personal information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it, subject to applicable legal requirements.

11. Access and Correction

Subject to applicable law, you may request access to personal information that we hold about you and request correction of inaccurate or incomplete information.

We may need to verify your identity before processing an access or correction request.

Certain information may be exempt from access or correction under applicable law.

12. Privacy Complaints

If you have a concern about our handling of your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the concern.

Please provide sufficient information to allow us to understand and investigate your concern.

You may contact:

Mountain Trading House Inc.
118 Cityside Rd NE
Calgary, AB T3N 1H8
Canada

Email: tarun@mth365.cloud
Phone: +1 780 838 8207

Alberta's Personal Information Protection Act provides a framework governing the collection, use, and disclosure of personal information by private-sector organizations in Alberta.

Where applicable, individuals may also have the right to raise privacy concerns with the appropriate privacy regulator, including the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, depending on which law applies.

13. Children's Privacy

Our products and services are intended primarily for businesses and are not directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, services, software platforms, payment providers, manufacturers, or other resources.

Those third parties have their own privacy practices and policies.

Mountain Trading House is not responsible for the privacy practices of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

15. Business Transactions

If Mountain Trading House is involved in a merger, acquisition, financing, sale of assets, restructuring, or other business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will be handled in accordance with applicable privacy requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, services, or legal requirements.

The updated version will be posted on our website with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact: